Since LearnHSCMaths.com.au offers non-tangible irrevocable goods, we do not issue refunds once the order is complete and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realise that exceptional circumstances can occur with regard to the type of product we supply.
Therefore, we DO honor requests for a refund in the following circumstances:
- non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
- download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to us within 7 days from the date of the purchase. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason;
- major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted to us for our investigation. We withhold the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial notification provided by a Customer, the refund will be issued to the customer in full, or at the customer’s discretion, replacement of the product of the same or around the same value can be offered;
- product not-as-described: such issues should be reported to our contact address below within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes will not be honoured. Sample products are available for evaluation purpose on our notes page.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc.) other than those which are specified as compatible in the description available on the preview page of each product. We do not guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
We are always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
Please allow 24-48 hours for us to respond to your query.
Requests for a refund can be lodged at our contact page within a period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund.